FAQ

If you have any questions about Standard Life of Indiana or its products, we’d be happy to answer them. You can call us at (800) 767-7749 or send us an email.

How do I contact your company?

At Standard Life Insurance of Indiana, during business hours every phone call is answered by a person, not by an automated answering machine. If the individual answering the phone cannot answer your question, he or she will connect you immediately with someone who can. Call (800) 767-7749 and someone will answer your phone call and assist you.

Do you have any information that shows your current financial status?

Standard Life of Indiana’s assets as of December 31, 2007 were approximately $2 billion. Adjusted capital and surplus is $110 million. About 97% of the investment portfolio consists of investment grade bonds and cash.

Click here to download the company’s annual Progress Report.

Standard Life of Indiana is a subsidiary of Capital Assurance Corporation (CAC). Information about CAC can be downloaded here or can be found at the Capital Assurance Corporation website.

What is Standard Life of Indiana’s A.M. Best rating?

A. M. Best has rated Standard Life of Indiana with their “Secure” rating of B++. We encourage you to review the rating information at AMBest.com. Because there are a number of companies with “Standard” in the name, you may want to search for our information using our company number, which is 07073.

How do I get licensed and contracted with your company?

If you would like to discuss an appointment with us, please contact a Marketing Director at (800) 767-7749. Standard Life of Indiana doesn’t appoint agents directly. We work with a select group of independent marketing organizations that we will be pleased to refer you to based on your location and marketing support requirements. Standard Life of Indiana requires E & O coverage for all newly appointed agents, and has arranged with an unrelated business insurance company to offer that coverage at highly affordable rates. We also provide Anti Money Laundering Training via LIMRA. Both E & O and AML training are required prior to issuing new business.

After I contract and write business, how can I track pending business, production and commissions?

Agents registered with us can monitor their business with us through our password-protected website. To register, contact your Marketing Director at (800) 767-7749.

Do you provide agents with newspaper ads or mailers?

Our company is happy to provide creative support for your advertising efforts. We offers a wide variety of compliance-approved advertisements and promotions that can be customized for your use. Please contact your Marketing Director for assistance.

Do you have product presentations for clients?

Yes, we do offer product presentation materials through our Marketing Department. Please call (800) 767-7749 and discuss this with a Marketing Director.

Can I run a product illustration online?

Yes, we do provide product illustration software for our Total Command, Strategist, and SPIA products. We also offer a terrific Split Annuity which can be illustrated using this system. Please Click Here to visit our illustration system.

How do I know what forms I need to write a contract on a specific product?

We strongly urge you to download new forms each time you write a case. States require changes in forms frequently, and the forms on the website are your resource for the most current and up-to-date forms.

All forms and brochures are available individually on this website’s forms page. Forms for specific products in specific states can be downloaded in an everything-you-need-to-write-a-case bundle from the product pages.

How can I find out information about the products you offer?

To download a product guide, Click Here. The guide prints out on legal size paper.

To check for state approvals for each of our products Click Here.

Detailed information about our products and the forms necessary to sell them can be found in the Products section of this website.

How often do you change interest rates?

Typically, credited rates are reviewed on a monthly basis. However, if economic conditions warrant, changes can be made on a more frequent basis.

Does Standard Life have products that include a premium bonus?

No. Part of Standard Life of Indiana’s strategy is to grow the company through the sale of innovative, capital-efficient products that pass maximum value to customers. We offer industry-leading credited rates which are guaranteed over the surrender charge period. Premium bonus products are not compatible with our strategy of providing maximum value to customers.

When I submit business, how long will it take for Standard Life of Indiana to issue the contract and commission payment?

If you submit a “clean” application with funds attached, we’ll issue the contract and commission payment that same day. They will be sent back to you via 2-day express mail. Your commission may arrive even sooner if you sign up for Electronic Funds Transfer (EFT) of commission payments.

If my application includes funds being transferred to your company via 1035 exchange, how long will you hold current interest rates?

Interest rates are held for 30 days from the date we receive your application.

Are there different version of the Total Command product?

Standard Life of Indiana offers a series of single premium Total Command annuities ranging in duration from 3 to 10 years. Additionally, there is a 10 year flexible premium Total Command product, the Total Command Flex.

Total Command is a series of annuities that are designed to enable clients to maximize credited interest rates by declining certain product features that they don't need. Features can be added to the annuities, paid for with a slight reduction in credited rate. This enables agents and customers to take “total command” of the annuities, crafting them to perfectly suit the needs of each individual.

On Total Command products, what is the difference between 10% free withdrawal and preferred 10% free withdrawal riders?

The two most important differences between the riders are the number of allowable withdrawals and cost.

The Preferred 10% Free Withdrawal rider allows a single withdrawal per contract year of up to 10% of the annuity’s account value as of the previous anniversary. The cost of this rider is relatively low.

The 10% Free Withdrawal rider allows multiple withdrawals in any contract year, so long as they do not total more than 10% of the account value on the previous anniversary.

What is an MVA?

MVA stands for Market Value Adjustment, and it is applied to the amounts payable on withdrawals or surrenders, and to death benefits and amounts applied to provide annuity payments prior to the end of a Guarantee Period. The adjustment reflects change in interest rates since the beginning of a Guarantee Period.

Do you offer any kind of a “handbook” for working with Standard Life?

We do have a booklet that may answer more of your questions or give you some additional details. The book titled Doing Business with Standard Life Insurance Company of Indiana can be ordered by contacting the Marketing Department.